If you are not satisfied with your purchase you have 14 days after receiving your item to request a return.
To be eligible for a return, less cost of postage, your item must be in the same condition that you received it, unused, uncut, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers are responsible for the cost of returning goods to us.
To return an item, contact us at firstname.lastname@example.org stating your reason for return. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not cover the return postal cost unless there is a fault with the product.
For goods sent with free shipping, refunds will be paid less the amount to post the original item.
For fabric and wallpaper it is the responsibility of the customer to check the colour, design and quantity before you use/cut into the order.
If the fabric/wallpaper is faulty, contact us immediately at email@example.com as we cannot accept any returns once the fabric or wallpaper has been cut or after 14 days of receiving your order.
Please note that whilst these fabrics are digitally printed the original design has often started with a hand drawn sketch or freehand design and there will be intended irregularities with shape and size. It is this non-conformity that gives each design a unique quality and we will not accept returns for these intentional inconsistencies.
Where deliveries are made to third parties on request by the customer (curtain makers, upholsterers, etc), it is the responsibility of the customer to ensure that the correct material is received and checked.
You must contact us within 14 days of receipt of goods if there are any problems with your order.
We will not be held responsible for any labour costs as a result of cutting into and/or the use of incorrect or faulty material/wallpaper. Nor we will be held responsible for any damage incurred due to incorrect hanging of wallpaper.
If you notice the order is damaged on arrival do not accept the package and contact us immediately. Alternatively take a photograph of the damage and send it to firstname.lastname@example.org so we can arrange an exchange or refund.
Unfortunately, we cannot accept returns or exchanges on sale items.